Frequently Asked Questions
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Why use Celebrity Elite hair extensions?
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Celebrity Elite has been manufacturing and distributing Bohyme Remi ultimate hair extensions for over 20 years. It was the first 100% Remi Human Hair extension available in the market and was and still is the highest quality available.
Our aim is to provide you with the highest quality professional hair extensions which are used by salon professionals and worn by celebrity’s worldwide. Being pioneers of Bohyme Remi hair, our experience has led to the development of hair extensions that are long lasting, luscious, silky and tangle free. |
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What is Bohyme Remi?
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Bohyme remi ultimate hair extensions are made using the highest quality virgin human hair. Bohyme Remi hair is exclusive. The process begins by selecting the best raw materials. Only healthy and youthful hair is selected under strict quality control measures. The hair strands are carefully hand picked strand by strand to ensure all cuticles are aligned in the same direction for a tangle free, long life finish. Utilising exclusive processing methods with high quality control each individual hair piece is of exceptional quality. |
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What is Double Drawn?
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When hair extensions are listed as double drawn, this essentially means that from a bundle of hair, for example 18”, the majority of shorter hairs are removed, leaving a majority of 18” hairs. This means that from root to tip the hair extensions are the same thickness.
Double drawn hair is a great choice if the look you are after is that of volume and glamour. As the hair extensions are very thick right to the tip, a full bodied look will be achieved with ease. It is also likely that you will not need as much as you would for a full head of single drawn hair extensions, and therefore will not need to purchase quite as many strands. |
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What's the difference Diamond Bohyme Remi and Regular Bohyme Remi?
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Diamond Bohyme Remi weft is the top of the range from our ultimate hair extensions collection. With an even greater length: volume ratio giving fuller thicker hair extensions. Hand processed with exquisite attention to detail, these are the finest and most prestigious hair extensions available. |
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What are tape in extensions?
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These are hair extensions that literally stick onto your scalp using our specially designed tape. Celebrity Elite tape in extensions are discreet, luscious and quickly add length and volume. They can be added to the temple area, parietal ridge, crown, and anywhere in between. These ultimate tape-in hair extensions are 100% natural, invisible and comfortable. They lay flat and can be styled effortlessly. These extensions last for 6-8 weeks. |
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What is the crown hair piece?
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The Crown Hair Piece is a revolutionary hair extension designed to give you instant volume and length in less than a minute. No Glue, No Clips, No Fuss!
The extensions are attached to an invisible wire that is hidden under your own hair giving an undetectable natural look. |
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I don't think I can see my hair colour in your selection. What colour should I pick?
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For some people choosing hair extensions is very easy. For others it can be difficult to get an exact match to your own hair. Your goal should be to either find a match or something that might blend in nicely. If you are struggling, we can help! Just send us a photo of your hair and one of our hair extension experts will recommend the best colour for you! |
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How long will my hair extensions last?
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Hair extensions should have an average life of anywhere from 3 to 6 months. Many of our clients however have experienced them lasting a lot longer. This is obviously dependant on how well the extensions are cared for, used and stored. The general rules are to avoid behaviour such as excessive heat, excessive brushing or excessive washing. Treat the hair with the same love and respect you would your own hair! |
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Can I straighten, curl, cut and wash my Bohyme Remi human hair extensions?
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Of course! In fact you can treat them just like you would your own hair! Just remember, like your own hair, human hair extensions are not indestructible. So treat them with care and respect! See our hair care tips for more details. |
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How should I brush my hair extensions?
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When brushing use a soft bristle brush, start at the ends of your hair and gently work your way up. Always brush in a downward motion. Do not brush harshly. See our hair care tips for more details. |
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Can I dye my Bohyme Remi extensions?
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if you choose to dye your hair extensions, as with your own hair it is best only to dye them a few shades darker. Completely saturate the hair extensions in the hair dye to ensure an even application and leave for the recommended time. We recommend to always test the dye on a small sample of the hair extensions first. We do not recommend using any bleaching agents on the hair as this may cause damage to the extensions and your own hair. We strongly recommend you seek salon assistance in dyeing your hair or hair extensions as we cannot guarantee results or be held responsible for failed dye attempts that results in damage or wrong colour creations. Please also note that the dying process may cause curled/wavy hair extensions to straighten, so always test a small sample first. |
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Is buying from the Celebrity Elite secure?
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Yes! All your data is protected and encrypted during the transaction and we do not store any card details on our server. Our ssl certificate provides protections for all transactions to ensure your data remains safe and private. |
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I'm waiting for an email from Celebrity Elite but I haven't received it?
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Please check your junk or spam email folder first as sometimes it’s easy for a new message to be sent there instead of your inbox. If there is no message please feel free to send an email directly to us at info@celebrityelite.co.uk and we'll confirm your order for you! |
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I'm waiting for an email from Celebrity Elite but I haven't received it?
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Please check your junk or spam email folder first as sometimes it’s easy for a new message to be sent there instead of your inbox. If there is no message please feel free to send an email directly to us at info@celebrityelite.co.uk and we'll confirm your order for you! |
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What payment methods do you accept?
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We accept most major credit and debit cards via our online paypal gateway. It is one of the most trusted and secured methods for completing online transactions. You do not need a paypal account to purchase via this method. Regrettably we cannot accept bank transfers, cheques, postal orders, money orders or cash. Please do not send money in the mail as any money received will be donated to charity. If your payment isn't successful for any reason please contact us at info@celebrityelite.co.uk so we can help! |
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How much is shipping?
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For UK customers we offer a FREE standard delivery service for orders over £50
Of course you are able to upgrade your delivery options so you can receive your beautiful hair extensions even quicker!
- Next day delivery- £9.99
- Guaranteed next day delivery before 1pm- £14.99
- Saturday guaranteed delivery- £19.99
- Europe- £19.99
- Rest of World - £24.99
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How quickly after receiving my payment do you send my order?
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Very quickly! If your order is received before 2pm (on a weekday) it will typically be dispatched the next working day for standard UK, Europe and rest of the world delivery. For next day, guaranteed before 1pm and Saturday delivery, items will be dispatched the same day (if your order is received before 2pm) |
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When will I receive my order?
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For standard UK delivery you should expect to receive your item within 3- 5 working days. For orders in Europe and rest of the world 7- 10 working days.
If you have upgraded your delivery option and your order is received before 2pm on a weekday, the following time scales can be expected:
- Next day- you will receive your order the next day
- Next day guaranteed before 1 pm- you will receive your order the next day before 1pm
- Saturday guaranteed delivery- you will receive your order on Saturday
Please note that we can't predict delays due to weather or traffic conditions. That could potentially result in a delay or late delivery so we just ask for your patience in the unlikely event that happens!
Outside the UK, items typically arrive in approximately 7-10 working days. Delays can occur depending on how fast items can clear customs and your local delivery services. If your item hasn't arrived within 3 business days’ time frame please allow for any delivery issues that may be happening (postal strike action, extreme weather, odd delay). We promise to get you your item as quickly as possible to you in these rare circumstances. |
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How will you send my order?
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Currently we are shipping all items via royal mail or interlink express. In some circumstances we may use an alternative if necessary. For our international customers, your local postal service will deliver your item. All items will be sent with a tracking number that is emailed to your registered email address after the item is shipped! Check your junk email folder if you haven't received this tracking number within 1 business day! |
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What are your Christmas Delivery Schedules?
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Our lines will be closed from Saturday 22nd December and will re-open on Friday 4th January 2019.
Don't worry you will still be able to place online orders during this period however please note the following delivery dispatch schedules:
The last day of dispatch before 22/12/2018 will be on Friday 21st December 2018. Orders need to be placed by 2pm for dispatch on 21/12/2018.
All orders placed between 22/12/2018 to 03/01/2019 will be dispatched on Friday 4th January 2019.
If you place an order and want to make sure you receive it the next day after dispatch (see above schedule) please select 'Next Day Delivery' option at checkout. |
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I made a mistake with my order! Can I change it?
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If your products hasn’t been shipped yet we can always make amendments and are happy to do so! Just email us at info@celebrityelite.co.uk and if necessary a member of our team will contact you to assist!
Please note that if your package has already been shipped we are unable to recall it and you will need to return it to us if you need it exchanged. |
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Can I cancel my order?
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You may cancel your order up to 7 working days from receipt of your purchase. You will be invited to return the goods in an unopened and unused state for refund. Please see our Returns Policy for more information. |
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I think I received the wrong item - what can I do?
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We will do our best to help correct the situation for you! Please contact us with your order number so we can correct the error and have the right product to you as quickly as possible! |
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If I'm not happy with my product can I return it?
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At celebrity elite we want the process of buying to be as stress-free as possible. We offer all our customers a 7 day money back guarantee. We are committed to ensuring you get the best possible fit every time you purchase from us. If for any reason you are not completely satisfied with any of the products purchased from us, simply return the item or items to us in their original condition within 7 days of receipt. We will issue a full refund; or exchange the item for a different size / colour if preferred
See our terms and conditions for more info. |